White glove support means that Gander handles all aspects of getting you your content—all you need to do is tell us what you need and ship your product out to creators with the click of a button. We’ll handle everything from communicating with the creator, to editing, undertaking revisions, negotiating licensing, and beyond.
No! We’ve crafted a system that always prioritizes your ecommerce site and doesn’t load unless your shipper has enough bandwidth for video content. No lagging here.
All payments go through Shopify. All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Charges for each content request are billed at the time the request is submitted. Please refer to our pricing page for a breakdown on costs per video.
No problem—please reach out to our team at support@gogander.io. From there, we’ll figure out if we can get you a custom snippet.
No! Our Shopify extension is super easy to use and can be integrated with your site in less than a minute. No coding needed!
You can change your subscription plan at any time by going to the Shopify App Store, or to the App Settings within your Shopify admin page, or on the settings page of our web application.
You can contact us at support@gogander.io
You can expect to receive your video 7–10 days after your creator receives your product.
Yes—any revisions you’d like to see made can be done, no problem. Just input them using your dashboard and see them implemented without hassle.
You can have as many or as few as you need done, keeping in mind that each revision costs $10/video.
Standard content licenses let you use your videos for 3 months. If you need to use them for longer, that may be able to be arranged too.
Standard content licenses let you use your videos for 3 months. If you need to use them for longer, that may be able to be arranged too.
You can expect to receive your video 7–10 days after your creator receives your product.
We're constantly on the hunt for new creators that help fulfill the brand's needs. Most of our creators come through us reaching out & asking us to join our community and others are referred by other incredible creators.
You can get as many or as few videos as you need!
Email support@gogander.io to get answers