Frequently Asked Questions

What does white glove support include?

White glove support means that Gander handles all aspects of getting you your content—all you need to do is tell us what you need and ship your product out to creators with the click of a button. We’ll handle everything from communicating with the creator, to editing, undertaking revisions, negotiating licensing, and beyond.

Will this affect my site speed?

No! We’ve crafted a system that always prioritizes your ecommerce site and doesn’t load unless your shipper has enough bandwidth for video content. No lagging here.

How does payment work?

All payments go through Shopify. All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Charges for each content request are billed at the time the request is submitted. Please refer to our pricing page for a breakdown on costs per video.

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What if I don’t have Shopify?

No problem—please reach out to our team at support@gogander.io. From there, we’ll figure out if we can get you a custom snippet.

Do I need coding skills?

No! Our Shopify extension is super easy to use and can be integrated with your site in less than a minute. No coding needed!

Who can I talk to if I have more questions?

You can contact us at support@gogander.io

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How do I change my subscription plan?

You can change your subscription plan at any time by going to the Shopify App Store, or to the App Settings within your Shopify admin page, or on the settings page of our web application.

I have a feature request/suggestion. How can I provide feedback?

You can contact us at support@gogander.io

How long does it take to receive content?

You can expect to receive your video 7–10 days after your creator receives your product.

Does Gander do revisions? How many can I receive?

Yes—any revisions you’d like to see made can be done, no problem. Just input them using your dashboard and see them implemented without hassle.

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You can have as many or as few as you need done, keeping in mind that each revision costs $10/video.

How does content licensing work?

Standard content licenses let you use your videos for 3 months. If you need to use them for longer, that may be able to be arranged too.

How does content licensing work?

Standard content licenses let you use your videos for 3 months. If you need to use them for longer, that may be able to be arranged too.

How long does it take to receive content?

You can expect to receive your video 7–10 days after your creator receives your product.

How does Gander source and pick creators?

We're constantly on the hunt for new creators that help fulfill the brand's needs. Most of our creators come through us reaching out & asking us to join our community and others are referred by other incredible creators.

How many videos do I get?

You can get as many or as few videos as you need!

Have questions that aren't answered in our other FAQs?

Email support@gogander.io to get answers