frequently asked questions

01
How does payment work?

All payments go through Shopify or Stripe. All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.Charges for each content request are billed at the time the request is submitted.

01
Will this affect my site speed?

No! We’ve crafted a system that always prioritizes your ecommerce site and doesn’t load unless your shipper has enough bandwidth for video content. No lagging here.

01
Do I need coding skills?

No! Our Shopify extension is super easy to use and can be integrated with your site in less than a minute. No coding needed!

01
What if I don't have Shopify?

No problem—Gander works with any website. You can still sign up here and follow the instructions to set up on a custom website.

01
Who can I talk to if I have more questions?

You can contact us at support@gogander.io

01
How do I change my subscription plan?

You can change your subscription plan at any time by going to the settings page within your application.

01
I have a feature request/suggestion. How can I provide feedback?

You can contact us at support@gogander.io